Help

Questions about being a Host

Please click on the link 'JOIN AS A HOST' in the right hand menu on the front page to subscribe as a Host.

You will then be asked to read the 'Before you start' page, then by clicking the blue button 'NEXT' you will see the Host commitment. Please read this carefully and then click the blue button 'YES - I AGREE'

You will then be asked to choose which Payment method you require. You can choose to pay online using Visa, Mastercard credit and debit cards or by post.

If you choose the online payment option, you will then be taken to the checkout page where you can make a payment. We use a secure payment processing system (Stripe) 

Then select which payment method you require. If you choose online payment you will be directed to a form which you must create a username and supply us with a valid email address you wish to be used on the site. You will then be directed to the checkout page where you will you will be asked to enter your full card details and the address associated with the card. Once your payment has been made you will then be directed to a page thanking you for your payment and with further information on what to do next.

If you choose the postal option, please click on the link and you will then see a form to fill in, print and send with the payment to WWOOF Ireland CLG, Milbeg, Coomhola, Bantry, Co Cork, Ireland.

You will have received a renewal reminder email 14 days prior to your membership expiry. There will be a link in the email to renew your membership or please log in to your account on our website and go to your membership tab on your host home page accessible from the drop down menu top right of page and click the 'Renew' link that will be on the right.
You will then be directed to the new secure checkout page where you need to input your Visa, Mastercard credit or debit card information and address associated with that card exactly as it appears on your statement.

You will have received a renewal reminder email 14 days prior to your membership expiry. There will be a link in the email to renew your membership, please make sure you are logged into your account on our website in your browser, then click the link to take you to the checkout page
or
Please log in to your account on our website and go to your membership tab on your host home page accessible from the blue drop down menu top right of page and click the 'Renew' link that will be on the right next to the membership information.

You will then be directed to the secure checkout page where you need to input your Visa, Mastercard credit or debit card information and address associated with that card exactly as it appears on your statement.

If you have an existing postal membership and wish to change to an on-line annual membership, please contact the website manager to change the membership, then you will be able to renew online using a Visa, Mastercard credit or debit card.

If you think feedback is unfair or dishonest, use the site contact form to tell us about it. Please include the WWOOFer's username. We will take whatever action we think necessary. The Feedback Policy explains the process. See also our Complaints policy.

Sometimes when this error occurs, you may just need to log in again.

There are a few things to check to make sure you're doing it correctly. The problem accessing the WWOOFer profiles is usually browser related. Make sure you are still logged in to the site.

  1. Make sure you are logged into the site in a tab on your internet browser (Firefox, Opera, Safari, Internet Explorer etc). Please note that if you are inactive for a while the site will sometimes automatically log you out, this tends to happen when the site is busy to save bandwidth and you will have to log back in.
  2. Open another tab on your browser (not another window) with your email provider (gogglemail, yahoo etc)
  3. Make sure you have your cookies enabled in your browser...this is important as you will always get the 'Oops' page if not. If you need help to do this please follow these instructions HERE depending on which browser you use.
    We recommend Firefox as it performs well with the sites software. (in the latest version of firefox you go to: Edit >> Preferences>> Privacy... Click the drop down menu 'Remember history' and select 'Use custom settings for history' then make sure the 'Accept cookies from sites' is ticked, then close)
  4. Clear your browser cache. See HERE for instructions for different browsers. Please note you sometimes have to clear your browser cache a few times for it to be effective.

Now please try those links again now or copy them into your browser address bar on new tab on your browser (not new window)

Also you can access the WWOOFers profile from their username which appears in the email. Copy the username and then go to your dropdown menu (with your usename on) top right of site, and click 'WWOOFer search' and paste the username there and click 'Search' and you will then see a link below to the user profile. You can also select to search by the WWOOFers email.

If you are still getting the 'Ooops!' error message, it is possible that the WWOOFer has yet to create their profile, and you should not be able to see their profile by design. WWOOFers are told not to contact hosts before they have created their profile, and may be banned if they do. You are advised not to offer a place to WWOOFers with no profile because there will be no contact information available. It is better to reply with a request to provide information before they can be considered for a place. We would also appreciate if you could alert the website manager using the contact page so we can take action where necessary if the WWOOFers profile is incomplete.

You should not offer a place to a WWOOFer with no profile because they have not provided any contact details and cannot be traced. WWOOFers are reminded to create their profile every time they log in, so have ignored these reminders. We would appreciate if you could alert the website manager using the contact tab on the website if you receive an application from a WWOOFer who has an incomplete profile so we can contact the volunteer.

When subscribed WWOOFers search the 'List of Hosts', they can 'bookmark' your profile page and can contact you using the 'Contact' button under your profile. (The button is not shown if you have switched off e-mail contact).

From the contact button, WWOOFers write a short message and send it to you via the WWOOF Ireland site. Your e-mail address is not revealed. When you receive the message, you can view the WWOOFer's profile from a link in the message once you have logged in to the site.

You then reply to the WWOOFer with a normal e-mail. (At this stage, of course, your e-mail address will be sent to the WWOOFer).

Postal and telephone contact

In your profile, you can select to show or hide your telephone number. Your address will always be shown to subscribed WWOOFers. If you do not want contact by post, you can say so in the 'Other Information' box in your profile.

How do I create my Host Information?

When you have subscribed as a WWOOF Ireland Host, log into the site and go to your host home page 'dash board'. Click the red button 'Please Create your Profile'. This will take you to the form to be completed. Once some information has been entered, the Host Information also becomes available from the button 'My Host Profile'. You can edit your Host Information whenever you wish by going to the edit tab.
Note that WWOOF Ireland administrators are informed whenever members update their information, as a security measure. If any information is considered to be inappropriate, it may be removed and you will be informed. If you have any problems with the process, please do contact us via the 'Contact' link at the top of every page.

How much is the subscription as a WWOOF Ireland Host?

The subscription is 40 euro for 1 year.