General questions

To register/subscribe on the site, your email address must not have been used already on the site.

Your email address will not be visible to other users and not shared with a 3rd party in accordance with EU data protection legislation.

If you have uploaded an image but it will not display, it is usually because the file name contains illegal characters. You will need to rename the file using only Aa-Zz, 0-9 characters and upload it again. Please note the photo must be under 2Mb in size.

If you get a 'Oops! We seem to have a problem...' message when you log in or nothing you do seems to work, you should clear your internet files and cookies - your internet browser may be 'remembering' incorrect details. See THIS PAGE for instructions.

Then check you have your cookies enabled in your browser. See THIS PAGE for instructions.

Some users with Internet Explorer version 6 have experienced problems with the username box not accepting input. IE6 is now an outdated browser and the problems disappear if you upgrade. Changing to Firefox is recommended - it is available as a free download HERE .

If you forget your password there is a facility to request a temporary login where you can change your password. Click the button to get a temporary login link 'GO' under the login box on the member login page. You will be sent a link that will give you temporary access - you must set up your own password immediately before navigating around your account, or you will need to request another temporary login to change your password. Note that the temporary link expires after 1 day.

When in your Host or WWOOFer profile edit form, click on the 'Browse' button. This will open a window showing files on your computer. Navigate to the image you want to upload. Select the image ('open' in Windows) and then click 'Upload' in your profile form. Wait for the image to upload. It will be resized to fit on the site, but your original will be untouched. Please note that you must then save the page before navigating away or your upload will be lost.

Please then check your photogragh has the correct orientation. A common problem now with photograghs taken with mobile/cell phones is that they display on their side. If this happens you will need to use some image manipulation software to orientate them correctly then to upload them again to your profile. A good open source software for this operation is Gimp

Image file size

There is a maximum limit of 2 megabytes for uploads but images will be automatically re-sized to much smaller than this (your original will not be altered). If you have a slow connection and need to make your picture smaller, try one of these methods:

For Windows see the instructions HERE

There are also image resizing services online. Try HERE or Google 'Image resize' or use Gimp