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Feedback

26 replies [Last post]
Wed, 15/07/2009 - 17:04
Former member
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Joined: 21/07/2010

We are testing a new feedback system for WWOOFers to leave comments about hosts. If the test phase is successful we intend to enable this on all host pages. Feedback is one of the most requested improvements to the site.

Currently, only a handful of hosts have feedback enabled but we would welcome more help to test this. To see what the system looks like go to www.wwoof.ie/node/7

If you would like feedback to be enabled on your page please contact me. If you have any thoughts and comments about the idea, please reply to this post or contact me.

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Sun, 19/07/2009 - 21:06
#1
John and Mary Reilly
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Joined: 18/02/2009

we would like to have feedback enabled, but only as long as we can access it before it goes live. I also think that feedback for hosts would be good too, there's a few volunteers we had this year who were so good I would like to commend them in some way, and positive feedback would be a great opportunity. I don't know whether it's the new format of WWOOF.ie, but there's a better type of volunteer around this year. Did anyone else comment on this?

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Mon, 20/07/2009 - 13:07
#2
Sean Ó Briain
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Joined: 18/02/2009

This is a great idea BUT how about extending it to the volunteers, to allow hosts to leave feedback? I have had some brilliant, hardworking fun people, and it was a privilege to host and to work with them. On the other hand I have had a very small number of people, well, to put it diplomatically, should not be wwoofing at all. If there was a feedback opportunity for hosts also then we would possibly have a much better experience as we would know who were are about to host.

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Mon, 20/07/2009 - 13:10
#3
Sean Ó Briain
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Joined: 18/02/2009

Peter, I would like to have this feedback facility enabled on my profile please. Seán

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Tue, 21/07/2009 - 14:57
#4
wicklowhostel
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Joined: 01/05/2009

Hi Peter, would welcome a feedback system for Hosts aswell as for wwoofers ie. a duel system should be in place. We've had over 40 wwoofers grace our hostel over the past 7 weeks and we have 20 a day for the next 6 weeks. We have had wonderful wwoofers but have had difficulty with a few and asked them to leave. We feel that if there is to be a feedback system it should be only fair that both parties should have the opportunity to post.

Thanks

Alison

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Sat, 25/07/2009 - 11:11
#5
Triscle Tower
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Joined: 05/07/2009

Hi Peter,
we would like to have comments activated on our account.
I am not sure about comments on wwoofers though. There are always two in a conflict and the chemistry has to be right. If there was serious misconduct I guess it would be possible for you to expel wwoofers from using this facility?

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Sat, 01/08/2009 - 07:26
#6
HIGGLEDY PIGGLE...
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Joined: 03/03/2009

Good idea. I just had my first wwoofer ever and she was magic. But I am not so naive as to believe that everyone is like that!I agree you don't want a slanging match between wwoofers and hosts. (Who's got time for that anyway?Perhaps you could put up a list of hosts who have feedback enabled and hosts could then communicate with each other regarding feedback.

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Sat, 01/08/2009 - 19:08
#7
Russell and Mon...
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Joined: 19/02/2009

In principle the feedback idea sounds like it could be good. But it is worth remembering that for the hosts we are welcoming strangers into our family, and also we sometimes depend on getting the help in the busy season, this is sometimes the host's livelyhood too.
Whilst many volunteers want to learn, are very good and are commited to the WWOOF principles, for a few others WWOOFing is sometimes a just cheap holiday or way to improve speaking English and they can allways walk away or cancel at a moments notice. Some volunteers are also young and inexperienced and may never have been away from home before. Therefore I agree that feedback should be posted about hosts only after the host has previewed the feedback and permission has been received, and that at anytime the host should be able to remove feedback if so desired.
A Host's feedback section on the website for hosts to look at any comments on volunteers would also be a useful thing too, as there is a big variation in the quality of work and attitude to the WOOFF principle out there, some people have booked confirmed with us and then cancelled with little or no notice for example.

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Sun, 02/08/2009 - 17:32
#8
Russell and Mon...
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Joined: 19/02/2009

I think that many people will have positive feedback as you would expect from a group of people who obviously care a lot about what they do. But when there is a negative comment or something that the host thinks is unfair then what? I am seriously begining to doubt the wisdom of the feedback idea here now. I can invisage a situation where we will all be looking at comments back and forth, or people commenting about anything trivial just because they can, and I for one have no time for that kind of thing. It will reflect badly on us all. I dont think that having comments on the voluteers page is really worth while either; as nearly everyone we have had is going back at the end of the season and will probably not be WWOOFing anymore, or not for years anyway. Since we are offering an complete alternative to the hotel or package holiday trade maybe we should not try to be like them, by rating our hosts using "customer feedback". We are in need of voluteers who wish to join in and learn not customers.
Maybe we could have a small photo gallery of higher resolution pics instead, for our hosts listing, as a picture is worth a thousand words. And for the voluteers, a mandatory section for age, food requirements and maybe reasons or objectives for the trip.

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Thu, 06/08/2009 - 00:12
#9
Russell and Mon...
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Joined: 19/02/2009

Thanks for taking the trouble to try and get this sort of thing right. We (Monica and I) certainly appreciate the vast improvment in the Quality of the web site and also the wider range, and increased numbers of applicants that we have been getting this year.

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Mon, 10/08/2009 - 16:15
#10
River Lodge
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Joined: 07/05/2009

Hello , I think this would be a great idea, also that feedbacks could be left for wwoofers too. I am wondering if it would not make it easier on both sides if only positive feedbacks would be left? As in, if the impression in negative, then no feedback would be left. This leaves no room for grief or conflict, which should be dealt with off line maybe. Thank you very much for the web site, we are having only great experience with wwoofers so far!
Clothilde

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Tue, 11/08/2009 - 18:19
#11
Theresa Storey
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Joined: 25/05/2009

we'd like feedback enabled
thnx

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Wed, 12/08/2009 - 22:14
#12
ACHILL SECRET GARDEN
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Joined: 03/03/2009

Is it possible to make a "feedback form?"
WWOOFers are able to give their opinion maybe in a rating; it might enhance the more objective feedback, so the WWOOFers looking for a place have an idea what to expect.

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Thu, 13/08/2009 - 22:45
#13
Brian and Elona...
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Joined: 18/02/2009

Hi Annie and else,
I don't know what the heck is going on , but Wwoofers can't contact me on my E-mail number,because it doesn't seem to exist.
I don't understand the way you lined your wwoof information,but it seemed much easier last year.
Is it at all possible to adjust the Irish WEbsite like the English one was working.I'm a Farmer,not a computer specialist.
We seem to get much less people now since this new " system " was brought inn.
Your's sincerely

Elona Ambrey

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Sat, 15/08/2009 - 12:39
#14
bob allen
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Joined: 02/03/2009

at kilkilleen organics,church cross,skibbereen,co cork is happy to have visitors feedback put on a website for anyone to view.

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Sat, 15/08/2009 - 20:12
#15
Wilson-Pierce
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Joined: 05/03/2009

We also feel that a dual system would be better - more equitable.
As with other hosts, both this year and last we have enjoyed some tremendous wwoofers - but we too have had our share of rotten apples. Indeed we left Woofing last year due top very bad experiences with wwoofers.
Nonetheless, we rejoined and been overjoyed with most of our wwoofers this year.
SO do let's get the chance ot post up feedback on the wwoofers.

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Thu, 11/11/2010 - 22:23
#16
Trevor Stoddart
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Joined: 18/02/2009

I would very much like to see a feedback system similar to that used by couch surfing.

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